Your identity and contact data
This includes personal information about you (for example, your name, date of birth, residential address, nationality, passport number) and your contact details.
In most cases you provide the information during the set-up and management of Kasi Wallet services, in the form of identity documents, your video selfie and any other personal data you have shared with us.
In some cases, it may be provided by a third party where you have given your consent for them to share it with us.
We may be provided with additional identity and contact data by third parties that we use to perform due diligence (for example, fraud prevention agencies). In addition, we may source identity and contact data from publicly available sources such as Electoral Registers.
Service data
This is information about your Kasi Wallet and any other products and services that you have obtained from us. It includes things like wallet balances and information about transactions. The information is generated as you use our services and in some cases it is shared with us by the organisations we use to provide our services.
Information you permit us to access on your phone
This is information stored on your phone that you explicitly permit us to access (for example, your address book, photos and geolocation data).
Technical data
This is information about the phone you use (for example the browser version, time zone settings, phone operating system, IMEI number, IP address and other technical settings). This information is collected automatically when you use the Kasi Wallet app.
Analytics
This includes information about how you interact with our services. We collect this information automatically when you visit our website or use the Kasi Wallet app. Our use of cookies to help us achieve this is explained in our cookie policy.
Special category data
This is information that is considered more sensitive by regulators and includes your race, ethnic origin, political views, religion, trade union membership, genetics, biometrics, health and sexual orientation. With the exception of the video selfie and photo ID that you provide so we can verify your identity, we do not process this category of data. However, it is possible that we may hold special category data when it is included on documentation that you have given us (for example your ID document). When this is the case, we will only process this information in strict accordance with the law.
What we do with your personal data
We only use your personal data in order to provide great financial services and where there is a lawful basis to do so.
To fulfil our contract with you, we will use your personal data to:
Administer and provide our financial services (for example, deposits, payments)
To develop and provide a high-quality user experience through the Kasi Wallet app.
To fulfil our legal obligations we will use your personal data to:
Verify your identity when you apply for a Kasi Wallet account.
Check applications against certain fraud prevention and sanctions databases.
Implement measures to identify and prevent financial crime (for example, money laundering, fraud and terrorist financing).To make responsible lending decisions.
We utilise the latest technology to make automated decisions for the verification of identities and the identification of financial crime. If you are rejected or negatively affected on the basis of an automated decision or automated profiling, you will be notified about this, and you have the right to appeal.
It is in our legitimate interests to use your personal data to:
Keep you informed of the status of the Kasi Wallet services you use.
Provide a world-class customer service experience.
Perform a soft credit search to assess your suitability for our services.
Check applications against certain fraud prevention databases
When we and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate interest in preventing fraud and money laundering, in order to protect our business and to comply with the laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.
If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services and financing you have requested, or we may stop providing existing services to you. A record of any fraud or money laundering risk will be retained by the fraud prevention agencies and may result in others refusing to provide services, financing or employment to you.
As part of this processing of your personal data, decisions may be made by automated means. If you are rejected or negatively affected on the basis of an automated decision or automated profiling, you will be notified about this and you have the right to appeal.
With your consent, we will use your personal data to:
Provide you with information about Kasi Wallet products and services that we think you may like.
Invite you to participate in market research activities (such as focus groups, interviews and surveys).Provide you with information about third party products and services that we think you may like.
Market our products.
Operate our Hub (where you may choose to take advantage of a wide range of our partner products and services).
description: 'Provide you with information about Kasi Wallet products and services that we think you may like.
Invite you to participate in market research activities (such as focus groups, interviews and surveys).Provide you with information about third party products and services that we think you may like.
Market our products.
Operate our Hub (where you may choose to take advantage of a wide range of our partner products and services).
You may withdraw your consent to receive marketing messages at any time by setting your preferences in the Kasi Wallet app settings, or by following the opt-out link contained in marketing emails.
Undertake analysis on our customers to better understand how to improve our products and services. This may involve working with third parties to help better profile our customers (which will not identify you or any other customers), and we will ensure that appropriate safeguards are put in place with such third parties so that your data is kept secure and only used for this purpose.
Who we share your personal data with
We will share your personal data with organisations and partners that enable the Kasi Wallet services you use. This includes:
Organisations that help us to verify your identity.
Payment service providers and technical and non-technical processors.
The providers of our IT and cyber security services.
Organisations that provide our customer service tools.
Any organisations that enable the Kasi Wallet services that you use.
To fulfil our legal obligations, we may share your personal data with:
Government and law enforcements agencies in the pursuit of financial crime prevention and in the fight against terrorism.
Fraud prevention agencies and providers of due diligence services.
Any organisation that we are legally required to do so.
How long we keep your personal data
We hold our customers’ personal data for six years following the ending of our business relationship unless:
The law requires us to hold your personal information for a longer period, or delete it sooner. You exercise your right to have your personal data erased from our systems (where it applies). We have a legitimate reason to keep it (for example, helping us to respond to queries or complaints, to show that we have given you fair treatment, in the fight against financial crime). Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.
Making a complaint
If you are unhappy about our management or use of your personal data, you are entitled to make a complaint. We would prefer that complaints are emailed to support@kasi.money, but you may register your complaint via any of our customer service channels.
How to Contact Us
If you have additional questions or require more information about our Privacy Policy, to support@kasi.money.